One of our members is a senior practising lawyer and is available, without cost to you, to give preliminary advice relating to options and the meaning of the conditions or the travel policy.

The advice is given by email and does not include court appearances nor preparing documents such as letters.

You are most welcome to send a donation to the Rotary Foundation which is the vehicle for doing great work overseas such as education and safe water.

                          Before we can help you we need a copy of your contract  or

                          policy with the service provider (company or organisation).

                          Any documents must be sent to us by email.

                          We can deal with documents in Google Docs or Dropbox.

Please email your enquiry to

david@garnscosts.com.au.

We will tell you if other documents are needed.

​

Some things you can do…... the basics:

1. Contact your service provider e.g. the airline, travel agency, by email and enclose a copy of your documents and do as soon as possible.

2. If you talk to the service provider follow up the call with an email setting out what was said.

3. If the service provider contacts you send an email setting out what they  said.

4. Do not be abusive or angry.

5. Do not make threats based on getting paid as it is a criminal offence to demand  money that way.

6. Be clear about what you are asking the service provider to do and ask for a reply within 7 days of your request.

7. If you talk to someone on the phone get their name and phone number.

8. Always emphasise that you want to reach an amicable settlement. Don’t mention going to court.